Data recovery is the extraction of data from logically or physically damaged digital storage devices. This type of service, and particularly physical failure is not typically offered by regular IT repair companies.

Often, what we see is a user who, when using their computer, shuts down, screen goes dark and it fails to start back up. The first thing that comes to mind is your data and for some they believe it is gone. Data Recovery is a last case scenario when the data is either irreplaceable like family photos, large projects, or worth a lot of money like a business’ QuickBooks file. Often when a computer quits working it can be due to many other reasons than a failing hard drive such as a dead power supply, software problem or a virus which are much more common and less expensive to repair. We always take a detailed diagnosis to determine the most cost effective repair option for you.

Often, what we see is a user who, when using their computer, shuts down, screen goes dark and it fails to start back up. The first thing that comes to mind is your data and for some they believe it is gone. Data Recovery is a last case scenario when the data is either irreplaceable like family photos, large projects, or worth a lot of money like a business’ QuickBooks file. Often when a computer quits working it can be due to many other reasons than a failing hard drive such as a dead power supply, software problem or a virus which are much more common and less expensive to repair. We always take a detailed diagnosis to determine the most cost effective repair option for you.

Logical recoveries occur when a user either deletes a file, gets a virus, ransom ware or any issue not created by physical damage to the hard drive. In most cases we are almost always able to obtain a full logical recovery of all files. These types of cases are typically not as serious as internal damage to the storage medium.

Physical recoveries are when the storage device becomes physically damaged either through a fall, liquid spill, manufacture defect or other unforeseen accidents. A storage device like a hard drive has many moving parts that work in conjunction with one another in very small spaces. Many of these parts such as the head which reads the data and the platter which holds the data are very fragile and can suffer physical damage very easily if not handled carefully and correctly. Physical recoveries require finesse work in our clean air environment where a technician will open your hard drive and upon inspection, will replace any parts that may be broken or not functioning correctly.

Stop using it immediately and unplug it from any power source. Continuing to run a failing drive without the specialized equipment made to work with such hardware will damage a drive and potentially cause it to become unrecoverable. Typical IT repair companies do not own this expensive equipment and use software that runs on Windows that is made to fix the most basic of logical problems. These efforts often cause more damage and can permanently compromise a recovery.

Yes, we can. While no recovery is guaranteed and we do not recommend bringing your damaged storage media to regular IT repair companies, we have had great success in recovering files people were told were gone forever. We do charge a cleaning fee of $50 for storage media that has been previously opened but only if you accept our repair after receiving diagnosis.